Terms & Conditions

Introduction

These terms are issued by Prestige AutoVault Ltd, a company registered in England and Wales (company number 17362480), whose registered office is 67-169 Great Portland Street, London, England, W1W 5PF, and which trades from Bicester, Oxfordshire. In these terms, "we", "us" and "our" refer to Prestige AutoVault Ltd, and "you" refers to the person making an enquiry or entering into a storage arrangement with us.

Our services

We provide secure, climate-controlled storage and associated care for high-performance and luxury vehicles. The scope of any storage arrangement is as set out in the written agreement we provide, which may include optional extras such as enclosed transport, detailing, servicing, and upgrades. Any description of services on this website is general and does not form part of any contract unless expressly stated in that agreement.

Enquiries and quotes

Submitting an enquiry through the contact form does not constitute a booking or a contract. Any quotation we provide is an estimate and is valid for the period stated on it. A storage arrangement is formed only when you and we agree the terms in writing and any required deposit or first payment is received.

Your responsibilities

You agree that you will:

• provide accurate and complete information about yourself and your vehicle;
• confirm that you are the owner or are authorised to place the vehicle with us;
• disclose any known condition, fault, or sensitivity that may affect storage or care;
• maintain appropriate insurance for your vehicle throughout the storage period; and
• collect or arrange collection of your vehicle in accordance with the agreed terms.

Our responsibilities

We will store and care for your vehicle with reasonable skill and care, in accordance with the agreed terms, maintain the security and climate-controlled environment described, and notify you promptly of any matter affecting your vehicle of which you should reasonably be aware.

Payment and fees

Fees for storage and any optional extras are as agreed in writing. Unless otherwise stated, storage fees are payable monthly in advance. Optional extras are charged separately as quoted. We may amend fees on reasonable notice for any renewal period; fees already agreed for a current period will not change.

Cancellation and notice

Unless your written agreement provides otherwise, storage arrangements may be ended by either party on one month's written notice. Fees for any period during which your vehicle remains with us remain payable. Any deposit terms are as set out in your written agreement.

Insurance

Vehicles are stored at the owner's risk and must remain insured by the owner throughout the storage period. We carry our own insurance covering our operations, but this does not replace the insurance you are responsible for maintaining on your vehicle. Vehicles above an agreed insured value may require additional, agreed-value cover, which we can discuss.

Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law. Subject to that, our liability for any loss or damage arising in connection with a storage arrangement is limited to the amount paid to us for the storage period in which the loss occurs, unless caused by our deliberate wrongdoing or gross negligence.

Access and collection

Access to the storage facility is by appointment. We will make your vehicle available for collection in accordance with the agreed terms. Where enclosed transport is arranged through us, it is provided subject to the terms of the transport provider and the insurance arranged for that transport.

Confidentiality and discretion

We treat the identity of our clients and the vehicles stored with us as confidential. We will not publicise who stores with us without your consent, except where we are required to disclose information by law.

Governing law

These terms and any storage arrangement are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.

Changes

We may update these terms from time to time. The date above shows when they were last updated. Terms that apply to a specific storage arrangement are those agreed at the time that arrangement is formed.

Contact

If you have any questions about these terms, contact us at info@prestigeautovault.co.uk or by post to Prestige AutoVault Ltd, 67-169 Great Portland Street, London, England, W1W 5PF.